for a safer world
This page provides status information on the service status of the webeyeCMS Cloud Platform. Check back here to view the current status of the service.
If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ.
The service has a problem and is unavailable, we are working to restore service
The service has a minor problem and has reduced capacity, we are working to restore full service
The service is fully available
The service is undergoing maintenance, there may be short periods of reduced capacity
A fix has been implemented and tested.
Engineers have identified the issue and EZVIZ services have been restored. Maintenance will continue on the services to ensure this does not reoccur.
We are experiencing issues with EZVIZ device functionality into the platform. This is affecting all live streaming and alarms. Webeye engineers are investigating the root cause as a matter of urgency.
Maintenance is complete. If you are seeing any security warnings in your browser, please refresh your page and clear your cache. Thank you for your patience. Please contact the support team at support.webeyecms.com with any queries or concerns.
At 11AM BST, the webeyeCMS portal is currently undergoing an upgrade to v4.3.4. No disruption to service is expected.
All webeyeCONNECT services have been updated and signal queue has caught up.
The signals queue is now beginning to clear and services now restoring to full capacity.
webeyeCONNECT services are now restoring and signals are beginning to send. Previous signals from the service to central stations will be lost however the signal and alarm data will still be within the webeyeCMS platform.
The webeyeCONNECT update is still in progress. Signals to central stations are still stopped at the moment however all signal and alarm data is available within the webeyeCMS platform.
We are currently upgrading the webeyeCONNECT module to v1.1.7. Signals may be delayed to monitoring stations utilising webeyeCONNECT for a short period. No signal or alarm information will be lost.
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